NOTICE OF PRIVACY POLICY

We value your privacy.

This is our Notice of Privacy Policy, and we’ll provide it the first time we do business with you and upon request or as required by law thereafter.

This Notice describes how we protect, collect, use, and share customer information.

Customer information means all nonpublic information related to an identified individual, which is sometimes called personally identifiable information.  Customer information does not include anonymized data or de-identified data, which do not identify an individual.

Our Privacy Principles

  • We do not sell customer information.
  • We do not allow those who are doing business on our behalf to use our customer information for their own marketing purposes.
  • We contractually require any person or organization providing products or services on our behalf to our customer’s information.
  • We do not share customer medical information between Health Alliance Administrators, Inc. unless:
    • You expressly authorize it; or
    • It is permitted or required by law; or
    • Your agreement with us permits us to do so.
  • We may share customer information and permit others to use that information if you give us your consent, it is necessary to complete a transaction you request, or it is otherwise permitted by law.
  • We handle information about former and prospective customers the same as existing customers.

We Protect Customer Information

We maintain physical, electronic, and procedural safeguards to protect customer information and to comply with federal and state laws.  In addition, we review our policies and practices, monitor our computer networks, and test the strength of our security.

We retain customer information for legal, auditing, regulatory, and business purposes.

Customer Information We Collect

We collect customer information in different ways.  For example, we gather information from:

  • Applications and other forms related to our products and thorough conversations with HEALTH ALLLIANCE ADMINISTRATORS, INC. representatives, including our agents.
  • Use of our website, our mobile sites and applications, our social media sites and applications, and interactions with our online advertisements.
  • Transactions or experiences with us, such as underwriting and claims.

How We Use Customer Information

We use customer information, sometimes including consumer report information, to do things such as:

  • Process your transactions.
  • Protect against fraud and unauthorized transactions.
  • Provide proper billing.
  • Confirm your identity and service your policies and accounts.
  • Enhance your customer experience and improve our products and services.
  • Develop and offer new products and services.
  • Perform other activities as required or permitted by law.

How We Share Customer Information

We share customer information, including information about our transactions with you, such as claims within HEALTH ALLIANCE ADMINISTRATORS, INC. and with our agents and employees to help meet your product and service needs.

  • For our everyday business purposes, for public policy purposes, and as permitted (such as with consent or as necessary to complete a transaction you request) or required by law.
  • As needed, to service your group or policy. For example, we may share name, address, and coverage information with third parties, such as medical providers or employers who may be involved with your claim.
  • In connection with a proposed or actual sale, merger, transfer, or exchange of all or a portion of our business or operating unit.
  • As needed, to protect against fraud and unauthorized transactions and in connection with the investigation, establishment, and defense of legal rights.

Information for Internet, Mobile, and Social Media Users

In addition to the information collection and sharing practices described above, HEALTH ALLIANCE ADMINISTRATORS, INC. website properties and mobile applications may use common tracking technologies like browser cookies, “Local Shared Objects” (such as “Flash” cookies), analytical tools, device IDs, or other technologies.  We also collect certain technical information about the device you use to access our site or services, such as user-agent, time stamp, hardware type, language and time zone settings, IP address, OS type and version, and installed fonts.  Our mobile and social media applications will contain a statement describing what information is collected from your use of that particular application.  Currently, we do not support the necessary technology to respond to Web browser “do not track” signals or other, comparable mechanisms.

If you click on links to a third-party sites, you will be taken to websites we do not control.  This Notice does not apply to the privacy practices of those websites.  Read the privacy policy of other websites carefully.  We are not responsible for these third party sites.

Other Important Information

Please contact us for name/address changes or policy/coverage questions.

You may contact us with questions about this Notice by:

  • Writing us at:
    Health Alliance Administrators, Inc
    39500 High Pointe Blvd.  Suite 400
    Novi MI 48375
  • Calling us at (866) 766-4656
  • Emailing us at:  service@haaweb.net

If a material change is made to this Notice, a revised version of the Notice of Privacy Policy will be made available to you.

Last updated: July 2021