Our Team

Barb Shooshanian

EXPERIENCE | With over 18 years of experience in the health insurance managing agency space, Barb has held numerous positions with a strong focus on driving sales growth, agent relationship management, and operational efficiency.  Barb has been a member of the Metro Detroit Association of Health Underwriters (now The National Association of Benefits & Insurance Professionals Metro Detroit Chapter (NABIP Metro Detroit Chapter)) since 2012, serving on the Board of Directors from 2013 through 2021.  Barb also serves on the Board of Directors of Pink Sisters Inc., a non-profit organization dedicated to supporting community members diagnosed with breast cancer. With her vast industry knowledge and proactive approach to growth and operations, Barb is an active and respected industry leader.

YEARS IN INDUSTRY | 17+

JOB HIGHLIGHTS | The relationships developed with the agent community, HAP partners, industry colleagues, and the exceptional team at HAA.

PERSONAL INTERESTS | Family/Friends | Community Advocacy | Traveling | Golfing

FAVORITE QUOTE | “Everything will be okay in the end.  If it’s not ok, it’s not the end” – John Lennon

Michael Dulapa

EXPERIENCE | Michael has over thirty years experience in the group insurance and benefits industry.  He has worked for several Fortune 500 companies in both service and sales capacities, including John Hancock, Prudential, and Aetna. Joining the HAA team in 2015 and working in what he considers the most rewarding time of his career, Michael utilizes the valuable experience and training he has gained across market segments and product lines.

SPECIALTY | Although the industry landscape has changed dramatically over the past few decades, one of the few constants is, and always will be, service.  While there are certain things we can’t control – such as pricing/renewal increase, we can certainly control the service aspect and that is what we are most proud of.  After price, it is the most important element in retaining business.  The value we place on an agency relationship is unparalleled – with the goal of turning that relationship into a successful partnership. Michael embodies our slogan perfectly in his work, building relationships; delivering results.

YEARS IN INDUSTRY | 30+

JOB HIGHLIGHTS | Being an advocate for the agent – making them feel comfortable in their decision to place business with HAP.  The main purpose of my position at HAA is to create, maintain, and strengthen agent relationships. To educate and motivate the agent to write and retain HAP business. While technology has become paramount, I believe we are in the service business. At the end of the day, it’s the people that make the difference and the highlights.

PERSONAL INTERESTS | Family/Friends | Movies | Music | Detroit | Antiques

FAVORITE QUOTE | “Chaos often breeds life when order breeds habit.” –  Henry Adams

Nikki Jeffrey

EXPERIENCE |Nikki began her career twelve years ago as an enrollment consultant, moving into roles as a renewal consultant, agent consultant and team leader. As a team leader, Nikki worked with the team to ensure our agent partners received a superior experience working with HAA. Well versed in both the small and large group markets, Nikki is HAA’s Director of Preferred Agencies, where she applies the knowledge and experience she has gained to support some of HAA’s most active agencies and their clients.

SPECIALTY | Enhancing producer and member experience within the retention department.

YEARS IN INDUSTRY | 12+

JOB HIGHLIGHTS |Being able to build and maintain internal and external relationships with our HAP and agent partners. Empowering and coaching our team to help them grow professionally and personally. She remarks that being able to witness this grow is very rewarding.

PERSONAL INTERESTS |Family/Friends | Gardening | Hiking Trails | Traveling | Lake Life

FAVORITE QUOTE | “Be who you are and say what you feel, because those who mind don’t matter and those who matter don’t mind.” – Dr. Seuss

Greg Myers

EXPERIENCE | Introduced to the industry as a new business consultant for HAA, Greg has spent the last nine years helping to implement and retain small group business for Health Alliance Administrators and their customers. Now the Business Operations Manager for HAA, his primary focus is to use his critical thinking skills to ensure the company’s processes and procedures fully support the customer experience and HAA team.

SPECIALTY | Enhancing internal and external processes and procedures to elevate the customer experience. Working directly with our producer partners to help navigate their and their customers experience with HAA. Handling escalated and unique situations that require creative solutions for bringing on and/or retaining business.

YEARS IN INDUSTRY | 10+

JOB HIGHLIGHTS | Being a part of a team that has brought on over two thousand new group customers in his time with the company. Evolving with the industry to find better solutions for group’s implementation and retention processes.

PERSONAL INTERESTS | Family/Friends | University of Michigan Athletics| Softball, Basketball, Bowling, Golf

FAVORITE QUOTE | “To me, there are three things we all should do every day. We should do this every day of our lives. Number one is laugh. You should laugh every day. Number two is think. You should spend some time in thought. And number three is you should have your emotions moved to tears, could be happiness or joy. But think about it. If you laugh, you think and you cry, that’s a full day. That’s a heckuva day. You do that seven days a week, you’re going to have something special.” – Jimmy Valvano

Teal Morrice

HAA SPECIALTY | Individual | Service

EXPERIENCE | Teal has been with HAA for eight years and started out as an Individual Consultant. She has worked in nearly all the departments and is now the Individual Business Manager. She loves working closely with the agents and strives to provide a high level of customer service.

YEARS IN INDUSTRY | 8+

PERSONAL INTERESTS | Family | Reading | Movies

FAVORITE QUOTE | “Happiness can be found even in the darkest of times, if one only remembers to turn on the light.” – Albus Dumbledore

Carrie Cobbold

HAA SPECIALTY | Team Lead

EXPERIENCE | Carrie joined HAA in 2017 with experience working in a variety of industries including pharmaceutical, engineering, and psychotherapy.  Initially joining the team as a New Business Consultant, Carrie quickly embraced the fast paced and constantly changing world of health insurance moving to a senior analyst position at HAA.  Now a Team Lead for HAA, Carrie’s desire to help others is an invaluable asset in her role.

YEARS IN INDUSTRY | 6+

PERSONAL INTERESTS | Psychology | Travel | Outdoor Activities

FAVORITE QUOTE | “Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark.” – Jay Danzie

Jenifer Alexandra Bain

HAA SPECIALTY | Small Group Retention | Agent Service Support

EXPERIENCE |After graduating from the University of Michigan, Jenifer joined Henry Ford Health System as an intern working in the Service Excellence Department, focusing on projects related to improving the Customer Care Experience. Upon joining the HAA team in 2018, Jenifer’s work was initially administrative in nature.  She is now HAA’s Senior Renewal Analyst, utilizing her service excellence experience working with producers and their clients to improve renewal processes.

YEARS IN INDUSTRY | 6+

PERSONAL INTERESTS | Cooking | Travel | Water Sports | Gardening

FAVORITE QUOTE | “Success doesn’t come from what you do occasionally. It comes from what you do consistently.” – Marie Forleo

Natasha Burks

HAA SPECIALTY | Large Group Proposals & New Business

EXPERIENCE | A Graduate of Eastern Michigan University, Tasha is a member of the HAA New Business team. In her role as a Large Business Consultant, Tasha is a resource for producers throughout the proposal development and new business implementation processes.

Melody Edington

HAA SPECIALTY | Service – Agent Consultant

EXPERIENCE | Melody joined the HAA team with over 20 years of customer-centered experience across industries and functions including business administration, management, hospitality and Medicare. A member of our Agent Consultant team, Melody works with producers to support the needs of their clients for both small and large group business.

YEARS IN INDUSTRY | 1

PERSONAL INTERESTS | Family, friends, movies, crafting, shopping on Amazon, reading.

FAVORITE QUOTE | “Your future hasn’t been written yet. No one’s has. Your future is whatever you make it. So make it a good one” – Doc Brown, Back to the Future

Tiffany Morche’

HAA SPECIALTY | Enhancing producer and member experience within the sales and implementation department.

EXPERIENCE | Tiffany came to HAA with a background in human resource, accounting, teaching, and insurance account management while having degrees in business management and administration respectively.  Her goal is to go above and beyond when given a task, displaying competence and excellence in her work.

YEARS IN INDUSTRY | 8+

PERSONAL INTERESTS | Family | Travel | Reading | Fitness

FAVORITE QUOTE | “What you are will show in what you do.” – Thomas Edison

Rachael Radley

HAA SPECIALTY | Large Group Retention | Agent Service Support

EXPERIENCE | Rachael joined the HAA team in March of 2021.  Utilizing her years of experience in business administration, sales support, and customer service Rachael works as an Agent Consultant supporting producers in both the small and large group spaces.

YEARS IN INDUSTRY | 2+

PERSONAL INTERESTS | Family | Travel | Cooking

FAVORITE QUOTE | “Life is either a darling adventure or nothing at all.” – Helen Keller

Carolyn Rosenzweig

HAA SPECIALTY | Administration & Customer Service

EXPERIENCE | Carolyn has more than thirty years of customer service and administrative experience. In her role as Administrative Coordinator, Carolyn works closely with our small group quoting, new business, renewal and service teams to provide administrative support.

YEARS IN INDUSTRY | 1+

PERSONAL INTERESTS | Reading  | Family  | Travel  | University of Michigan | Detroit Sports

FAVORITE QUOTE | “Smile! Your smile can be heard through the phone.” – Frank Sonnenberg

Tracee Sosa

HAA SPECIALTY | Membership & Maintenance Administration

EXPERIENCE | Tracee joined the HAA team over five years ago bringing with her over twenty years of industry experience. As our Membership Specialist, Tracee not only supports both small and large group membership processing but also serves as a large group proposal processor.  Tracee, like her fellow HAA teammates, exemplifies the HAA dedication to service every day.

YEARS IN INDUSTRY | 25+

PERSONAL INTERESTS | Family | Pets

FAVORITE QUOTE | “Nothing can dim the light that shines from within.” – Maya Angelou

Andrea Warren

HAA SPECIALTY | Service – Agent Consultant

EXPERIENCE | Andrea started her career in the group health insurance industry in 2004. Combining her industry knowledge and experience in working as an Account Manager on the agency side of the business, Andrea is a Sr. Agent Consultant for HAA. From billing and membership questions to assisting with claim inquiries and for both small and large group business, Andrea supports the service needs of producers and their clients.

YEARS IN INDUSTRY | 19+

PERSONAL INTERESTS | Family | Travel

FAVORITE QUOTE | “Spread love everywhere you go. Let no one ever come to you without leaving happier.”- Mother Teresa