Our Team

Barb Shooshanian

EXPERIENCE | With over 18 years of experience in the health insurance managing agency space, Barb has held numerous positions with a strong focus on driving sales growth, agent relationship management, and operational efficiency.  Barb has been a member of the Metro Detroit Association of Health Underwriters (now The National Association of Benefits & Insurance Professionals Metro Detroit Chapter (NABIP Metro Detroit Chapter)) since 2012, serving on the Board of Directors from 2013 through 2021.  Barb also serves on the Board of Directors of Pink Sisters Inc., a non-profit organization dedicated to supporting community members diagnosed with breast cancer. With her vast industry knowledge and proactive approach to growth and operations, Barb is an active and respected industry leader.

YEARS IN INDUSTRY | 18+

JOB HIGHLIGHTS | The relationships developed with the agent community, HAP partners, industry colleagues, and the exceptional team at HAA.

PERSONAL INTERESTS | Family/Friends | Community Advocacy | Traveling | Golfing

FAVORITE QUOTE | “Everything will be okay in the end.  If it’s not ok, it’s not the end” – John Lennon

Michael Dulapa

EXPERIENCE | Michael has over thirty years experience in the group insurance and benefits industry.  He has worked for several Fortune 500 companies in both service and sales capacities, including John Hancock, Prudential, and Aetna. Joining the HAA team in 2015 and working in what he considers the most rewarding time of his career, Michael utilizes the valuable experience and training he has gained across market segments and product lines.

SPECIALTY | Although the industry landscape has changed dramatically over the past few decades, one of the few constants is, and always will be, service.  While there are certain things we can’t control – such as pricing/renewal increase, we can certainly control the service aspect and that is what we are most proud of.  After price, it is the most important element in retaining business.  The value we place on an agency relationship is unparalleled – with the goal of turning that relationship into a successful partnership. Michael embodies our slogan perfectly in his work, building relationships; delivering results.

YEARS IN INDUSTRY | 30+

JOB HIGHLIGHTS | Being an advocate for the agent – making them feel comfortable in their decision to place business with HAP.  The main purpose of my position at HAA is to create, maintain, and strengthen agent relationships. To educate and motivate the agent to write and retain HAP business. While technology has become paramount, I believe we are in the service business. At the end of the day, it’s the people that make the difference and the highlights.

PERSONAL INTERESTS | Family/Friends | Movies | Music | Detroit | Antiques

FAVORITE QUOTE | “Chaos often breeds life when order breeds habit.” –  Henry Adams

Nikki Jeffrey

EXPERIENCE |Nikki began her career as an enrollment consultant, moving into roles as a renewal consultant, agent consultant and team leader. As a team leader, Nikki worked with the team to ensure our agent partners received a superior experience working with HAA. Well versed in both the small and large group markets, Nikki is HAA’s Director of Retention, where she applies the knowledge and experience she has gained to support HAA’s agents to in retaining their business with HAP.

SPECIALTY | Enhancing producer and member experience within the retention department.

YEARS IN INDUSTRY | 13+

JOB HIGHLIGHTS |Being able to build and maintain internal and external relationships with our HAP and agent partners. Empowering and coaching our team to help them grow professionally and personally. She remarks that being able to witness this grow is very rewarding.

PERSONAL INTERESTS |Family/Friends | Gardening | Hiking Trails | Traveling | Lake Life

FAVORITE QUOTE | “Be who you are and say what you feel, because those who mind don’t matter and those who matter don’t mind.” – Dr. Seuss

Greg Myers

EXPERIENCE | Introduced to the industry as a new business consultant for HAA, Greg spent several years helping to implement and retain small group business for Health Alliance Administrators and their customers. Now the Sales Operations Director for HAA, his primary focus is to use his analytical skills to ensure the company’s processes and procedures fully support the customer experience and HAA team.

SPECIALTY | Enhancing internal and external processes and procedures to elevate the customer experience. Working directly with our producer partners to help navigate their and their customers experience with HAA. Handling escalated and unique situations that require creative solutions for bringing on and/or retaining business.

YEARS IN INDUSTRY | 11+

JOB HIGHLIGHTS | Being a part of a team that has brought on over two thousand new group customers in his time with the company. Evolving with the industry to find better solutions for group’s implementation and retention processes.

PERSONAL INTERESTS | Family/Friends | University of Michigan Athletics| Softball, Basketball, Bowling, Golf

FAVORITE QUOTE | “To me, there are three things we all should do every day. We should do this every day of our lives. Number one is laugh. You should laugh every day. Number two is think. You should spend some time in thought. And number three is you should have your emotions moved to tears, could be happiness or joy. But think about it. If you laugh, you think and you cry, that’s a full day. That’s a heckuva day. You do that seven days a week, you’re going to have something special.” – Jimmy Valvano

Tiffany Morche

HAA SPECIALTY | Enhancing producer and member experience within the service department.

EXPERIENCE | Tiffany came to HAA with a background in human resource, accounting, teaching, and insurance account management while having degrees in business management and administration respectively.  Her goal is to go above and beyond when given a task, displaying competence and excellence in her work.

YEARS IN INDUSTRY | 9+

PERSONAL INTERESTS | Family | Travel | Reading | Fitness

FAVORITE QUOTE | “What you are will show in what you do.” – Thomas Edison

Katie Evans

HAA SPECIALTY | Group | Sales

EXPERIENCE | With six years of teaching experience, Katie brought a strong foundation in communication and relationship-building when she joined HAA and began her career in the insurance industry. She started as a Large Group Retention Consultant and has since transitioned into a sales role. Her background has enabled her to foster strong relationships with HAP’s producer partners while gaining in-depth knowledge across all market segments and product lines.

PERSONAL INTERESTS | Family/Friends | Sports | Hiking/Traveling

FAVORITE QUOTE | “An investment in knowledge pays the best interest” – Benjamin Franklin

Joe Ellis

HAA SPECIALTY | Group | Sales

EXPERIENCE | Joe joined the HAA team with two years of industry experience as a producer, where he focused on implementing benefits for businesses with up to 200 employees. He began his career at HAA as a Sales Opportunity Consultant, concentrating on building relationships within HAP’s producer community and supporting both small and large group opportunities. Through this role, he developed a deep understanding of all product lines and market segments, preparing him for a successful transition into his role as a Sales Consultant.

PERSONAL INTERESTS | Family/Friends | Detroit Sports | , Golf/Baseball/Hockey/Football/Basketball

FAVORITE QUOTE | “Whatever you vividly imagine, ardently desire, sincerely believe & enthusiastically act upon, must inevitably come to pass”- Skip Bertman

Jeremy Bruce

HAA SPECIALTY | Group | Sales

EXPERIENCE | Jeremy joined the HAA team with a strong background in sales and product training across multiple industries. He is a graduate of Western Michigan University, where he also interned in the Underwriting department with a major Michigan carrier. Jeremy’s diverse experience makes him an excellent fit for the Sales Consultant role, where he will collaborate closely with our producer partners to identify and support their market opportunities.

PERSONAL INTERESTS | Family/Friends | Music (most genres) | Detroit Sports | Movie Buff | Working out | Anything on a lake

FAVORITE QUOTE | “The most difficult thing is the decision to act, the rest is merely tenacity” – Amelia Earhart

Nikki Moisan

HAA SPECIALTY | Small Group | New Business

EXPERIENCE | Nikki joined HAA with a strong customer service background working in hospitality and patent law prior to obtaining her producer license. She has 9 years of industry experience starting in the PEO space and spending the past 7 years working alongside producers with her positions ranging from analyst to account executive. In her role as a new business relationship consultant, she will support our producers through the implementation process for all small group new business.

PERSONAL INTERESTS | Family/Friends | Reading | Fitness | Traveling | Crafting

FAVORITE QUOTE | “How wonderful it is that nobody need wait a single moment before starting to improve the world.” – Anne Frank

Connor Ryan

HAA SPECIALTY | Large Group Proposals | New Business Implementation

EXPERIENCE | Connor joined the HAA team with 3 years of industry experience with a diverse background, having worked as a producer for a nationwide insurance company. He began his career at HAA as a Sales Opportunity Consultant, concentrating on building relationships within HAP’s producer community and supporting both small and large group opportunities. Through this role, he developed a deep understanding of all product lines and market segments, preparing him for a successful transition into his role as a New Business Relationship Consultant.

YEARS IN INDUSTRY | 3+

PERSONAL INTERESTS | Family/Friends | Western Michigan University Athletics & College Football | Football, Basketball, Hockey

FAVORITE QUOTE | “Bad teams, no one leads. Average teams, coaches lead. But elite teams, players lead” – P.J. Fleck

Amelia Shereda

HAA SPECIALTY | Small Group Proposals | New Business Implementation 

EXPERIENCE | Amelia brings over eight years of customer service experience in the hospitality industry, along with three years in the PEO sector, where she specialized in sales and sales management. Prior to joining HAA, she developed a strong track record of building client relationships and driving business growth. In her role as a New Business Relationship Consultant, Amelia will support our producers throughout the proposal and implementation process, helping to ensure a smooth and successful onboarding experience for new clients.

PERSONAL INTERESTS |Traveling, Concerts, Anything Artsy, Family/Friends

FAVORITE QUOTE | “May you live until you die” – Lord Huron

Jenifer Alexandra Bain

HAA SPECIALTY | Large Group | Retention

EXPERIENCE |After graduating from the University of Michigan, Jenifer began her career at Henry Ford Health System as an intern in the Service Excellence Department, where she focused on initiatives to enhance the customer care experience. She joined the HAA team in 2018 as a Senior Small Group Renewal Analyst in the Retention Department, applying her service background to strengthen relationships with producers and improve renewal processes. Now in her role as a Large Group Retention Consultant, Jenifer draws on her extensive experience to support our producer partners in retaining groups with 50+ members enrolled in HAP.

YEARS IN INDUSTRY | 8+

PERSONAL INTERESTS | Cooking | Travel | Water Sports | Gardening

FAVORITE QUOTE | “Success doesn’t come from what you do occasionally. It comes from what you do consistently.” – Marie Forleo

Rachael Radley

HAA SPECIALTY | Large Group Retention | Agent Service Support

EXPERIENCE | Rachael joined the HAA team in March of 2021.  Utilizing her years of experience in business administration, sales support, and customer service Rachael works as a Large Group Retention Consultant supporting producers to retain their groups 50+ members in size with HAP.

YEARS IN INDUSTRY | 3+

PERSONAL INTERESTS | Family | Travel | Cooking

FAVORITE QUOTE | “Life is either a darling adventure or nothing at all.” – Helen Keller

Miranda Strongman

HAA SPECIALTY | Large Group | Retention

EXPERIENCE | Miranda brings a professional background in human resources and, more recently, sales coordination, where she demonstrated strong customer service skills. She is passionate about supporting and caring for people, combining empathy with a commitment to service excellence. Miranda holds a Master’s in Health Care Administration and a Bachelor of Science in Health Science, providing her with a strong academic foundation. Her experience and education make her an excellent fit for the Retention role, where she will work closely with our producer partners to retain groups with 50+ members enrolled in HAP.

PERSONAL INTERESTS | Traveling | Fitness | Volleyball | Reading

FAVORITE QUOTE | “I took a walk in the woods and came out taller than the trees.” – Henry David Thoreau

Jenni Tawse

HAA SPECIALTY | Small Group Retention | Agent Service Support

EXPERIENCE | Jenni joined the HAA team with 9 years of industry experience working in a producer’s office focusing on small and large group renewals including marketing, quoting, and benefit analysis . In her role as a small group retention consultant, she will utilize her excellent experience working with producers and their clients to help retain their business with HAP.

PERSONAL INTERESTS | Reading | Family | Music | Baseball/Football

FAVORITE QUOTE | “Keep you face always toward the sunshine – and shadows will fall behind you” – Walt Whitman

Evan Plets

HAA SPECIALTY | Small Group | Retention

EXPERIENCE | Evan joined HAA with years of experience in customer service, along with recent hands-on HR exposure in onboarding and benefits administration. He has a Bachelor’s degree in Human Resource Management from Oakland University, where he also showed great leadership as both Captain and Vice President of the university’s Club Football team. His blend of team spirit and drive is a great match for our culture.

PERSONAL INTERESTS Family/Friends, Detroit Sports, University of Michigan Athletics, Football/Golf/Baseball/Hockey

FAVORITE QUOTE | “Perfection is not attainable, but if we chase perfection we can catch excellence”- Vince Lombardi

Brandon Tudball

HAA SPECIALTY | Small Group | Retention

EXPERIENCE | Brandon joined HAA with a strong background in customer service, where he excelled in managing a book of business for group insurance benefits. Brandon has over 4 years of experience in the Insurance Industry, having worked on the carrier and agency side of the business. In his role as a small group retention consultant, he will be supporting our agents with renewing and retaining their business with HAP.

PERSONAL INTERESTS | Family/Friends | Traveling | Detroit Sports and Michigan Athletics | Playing Sports- Hockey/Basketball/Golf

FAVORITE QUOTE | “Being challenged in life is inevitable, being defeated is optional.” – Roger Crawford.

Carolyn Rosenzweig

HAA SPECIALTY | Administration & Customer Service

EXPERIENCE | Carolyn has more than thirty years of customer service and administrative experience. In her role as Administrative Coordinator, Carolyn works closely with our small group quoting, new business, renewal and service teams to provide administrative support.

YEARS IN INDUSTRY | 2+

PERSONAL INTERESTS | Reading  | Family  | Travel  | University of Michigan | Detroit Sports

FAVORITE QUOTE | “Smile! Your smile can be heard through the phone.” – Frank Sonnenberg

Victoria Dollison

HAA SPECIALTY | Service – Agent Consultant

EXPERIENCE | Victoria has joined the HAA team with seven years of industry experience. Her previous work includes customer service at HAP, where she advanced into a leadership role. In her position as an agent consultant, she will support our producers and clients’ needs in both small and large groups.

YEARS IN INDUSTRY | 7+

PERSONAL INTERESTS | Bike Riding | Spending time with Family

FAVORITE QUOTE | “If you don’t like something, change it. If you can’t change it, change your attitude.”  – Maya Angelou

Teal Morrice

HAA SPECIALTY | Individual | Group

EXPERIENCE | Teal has been with HAA for 10 years and started out as an Individual Consultant. She has worked in nearly all the departments and is now tan Agent Consultant. She loves working closely with the agents and strives to provide a high level of customer service.

YEARS IN INDUSTRY | 10+

PERSONAL INTERESTS | Family | Reading | Movies

FAVORITE QUOTE | “Happiness can be found even in the darkest of times, if one only remembers to turn on the light.” – Albus Dumbledore

Melody Edington

HAA SPECIALTY | Service – Agent Consultant

EXPERIENCE | Melody joined the HAA team with over 20 years of customer-centered experience across industries and functions including business administration, management, hospitality and Medicare. A member of our Agent Consultant team, Melody works with producers to support the needs of their clients for both small and large group business.

YEARS IN INDUSTRY | 2+

PERSONAL INTERESTS | Family, friends, movies, crafting, shopping on Amazon, reading.

FAVORITE QUOTE | “Your future hasn’t been written yet. No one’s has. Your future is whatever you make it. So make it a good one” – Doc Brown, Back to the Future

Chelsea Delp

HAA SPECIALTY |  Group | Membership

EXPERIENCE | Chelsea joined HAA with a strong background in client service, equipping her well for her new role. She brings valuable experience from working in agency operations across multiple carriers in the industry and is dedicated to continuous learning and professional development. As the Membership Coordinator, Chelsea will support our producers by managing membership edits for all group business.

PERSONAL INTERESTS | Nature| Family/Friends | Her Dogs

FAVORITE QUOTE | “Never let the fear of striking out keep you from playing the game”  – Babe Ruth